At 12th Tribe, our customers are at the heart of everything we do. Whether you have a question about your order, need assistance with a product, or simply want to learn more about our collections, our customer support team is here to help.

We are committed to providing a smooth and enjoyable shopping experience for every customer. Your questions, feedback, and suggestions help us continue to improve and bring you the best in women's fashion.

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Customer Support

If you need assistance with any of the following:

• Order status and tracking information;
• Product questions;
• Size and fit recommendations;
• Shipping inquiries;
• Return and refund requests;
• Payment or checkout assistance;
• General questions about our store;

Please feel free to contact our customer service team.

We will do our best to respond to your message as quickly as possible.

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Contact Information

12th Tribe

Email:

info@12thtribe.shop

Business Address:

1333 Abbot Kinney Blvd
Venice, CA 90291
United States

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Customer Service Hours

Our customer support team is available:

Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)

We typically respond to all customer inquiries within 1–2 business days.

Please note that response times may be slightly longer during holidays, promotional events, or periods of high inquiry volume.

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Order Support

For questions regarding your order, please include the following information in your email:

• Order number;
• Full name used when placing the order;
• Email address associated with the order;
• Details of your request.

Providing complete order information allows us to assist you more efficiently.

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Before Contacting Us

For faster assistance, we recommend reviewing the following pages:

• Shipping Policy – Information about order processing, shipping times, and delivery.
• Refund Policy – Details about returns, refunds, and exchanges.
• Terms of Service – Information about using our website and purchasing products.

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Stay Connected With 12th Tribe

At 12th Tribe, we believe fashion is about confidence, creativity, and self-expression.

We are always excited to hear from our customers and welcome your feedback about our dresses, skirts, jeans, pants, and other women's fashion collections.

Thank you for choosing 12th Tribe. We look forward to assisting you and being part of your fashion journey.

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12th Tribe
Email: info@12thtribe.shop

Address:

1333 Abbot Kinney Blvd
Venice, CA 90291
United States