Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@12thtribe.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@12thtribe.shop.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@12thtribe.shop.

Thank you for shopping with 12th Tribe. We want you to love every item you purchase from us. If you are not completely satisfied with your order, we are happy to assist you with a return or refund request according to the terms outlined below.

This Refund Policy applies to all purchases made through our website: https://12thtribe.shop

1. Return Eligibility

We accept returns for eligible items within 30 days of the delivery date.

To be eligible for a return, the item must meet all of the following conditions:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • The item must include all original tags, packaging, and accessories.
  • The item must not show any signs of wear, damage, alteration, or washing.
  • The return request must be submitted within 30 days after the order has been delivered.

Items that do not meet these requirements may not be accepted for return.

2. Non-Returnable Items

For hygiene, safety, and product protection reasons, the following items cannot be returned or refunded:

  • Items marked as Final Sale or Clearance Sale.
  • Gift cards.
  • Items that have been worn, washed, damaged, or altered.
  • Items without original tags or packaging.
  • Items returned after the 30-day return period.

If a returned item does not meet our return requirements, we reserve the right to refuse the return or refund.

3. Return Request Process

To request a return, please contact our customer support team before sending any items back.

Email: info@12thtribe.shop

Please include the following information in your return request:

  • Order number
  • Customer name
  • Email address used for the purchase
  • Reason for return
  • Photos of the item (if applicable)

Our customer service team will review your request and provide return instructions if your return is approved.

Please do not send items back without receiving return authorization from our customer service team. Unauthorized returns may not be processed.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received is defective.
  • The wrong item was sent.
  • The item was damaged during delivery.

If the return is caused by an error on our side, we will provide further instructions and assistance.

For all other returns, customers are responsible for arranging and paying the return shipping costs.

Original shipping fees are non-refundable.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your refund is approved:

  • The refund will be processed to your original payment method.
  • Refunds are usually completed within 5–10 business days after approval.
  • Processing times may vary depending on your bank, credit card provider, or payment method.

Please note that it may take additional time for your bank or payment provider to display the refunded amount.

6. Partial Refunds

Partial refunds may be granted in certain situations, including:

  • Items returned with missing original packaging.
  • Items showing minor signs of handling that do not affect usability.
  • Items returned outside the standard condition requirements but approved at our discretion.

The refund amount will be determined after inspection of the returned item.

7. Damaged, Defective, or Incorrect Items

We carefully inspect all products before shipment. However, if you receive:

  • A damaged item;
  • A defective product;
  • The wrong item;
  • The wrong size or color due to our error;

please contact us within 7 days of delivery at:

Email: info@12thtribe.shop

Please provide:

  • Your order number;
  • A description of the issue;
  • Clear photos showing the problem.

After review, we will provide an appropriate solution, which may include a replacement, store credit, or refund.

8. Order Cancellation Policy

Orders may be canceled within 12 hours after purchase as long as processing has not started.

Once an order has entered processing, fulfillment, or shipment preparation, cancellation requests may not be accepted.

If your order has already shipped, please wait until delivery and submit a return request according to our return policy.

9. Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or style, please return the original item according to this policy and place a new order separately.

10. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing delays may occur.

If you have completed these steps and still have not received your refund, please contact us:

Email: info@12thtribe.shop

11. Contact Information

If you have any questions regarding returns, refunds, or your order, please contact our customer service team:

12th Tribe

Email: info@12thtribe.shop

Address:

1333 Abbot Kinney Blvd
Venice, CA 90291
United States