Shipping policy

Thank you for shopping with 12th Tribe. We are committed to providing a reliable and convenient shopping experience for our customers. This Shipping Policy explains how we process, ship, and deliver orders placed through our website:

https://12thtribe.shop

By placing an order with 12th Tribe, you agree to the terms outlined in this Shipping Policy.

1. Free Shipping

At 12th Tribe, we are pleased to offer free standard shipping on all orders.

There are no additional shipping charges during checkout. Your order will be delivered using our standard shipping service at no extra cost.

2. Order Processing Time

All orders are processed after payment confirmation.

Our standard order processing time is:

1–3 business days

During this time, we carefully prepare, inspect, and package your items before shipment.

Please note:

  • Business days are Monday through Friday, excluding weekends and public holidays.
  • Processing time does not include shipping transit time.
  • Orders may require additional processing time during holidays, sales events, or periods of high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

3. Shipping Time

We offer standard shipping to customers worldwide.

The estimated delivery time is:

15–20 business days

Delivery times may vary depending on your location, customs procedures, local delivery services, weather conditions, and other factors beyond our control.

Please understand that the delivery timeframe is an estimate and does not represent a guaranteed delivery date.

4. Order Tracking

Once your order has been shipped, we will send a confirmation email containing your tracking number.

You can use the tracking information to monitor the progress of your package.

Please allow 24–72 hours after shipment confirmation for tracking information to become available.

If you have not received tracking information or have questions about your shipment, please contact us:

Email: info@12thtribe.shop

5. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that your shipping details include:

  • Full name;
  • Complete delivery address;
  • Apartment, unit, or suite number (if applicable);
  • City;
  • State or province;
  • Postal code;
  • Contact information.

If incorrect information is provided, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to modify the shipping address.

12th Tribe is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by customers.

6. Delayed Orders

Although we work with reliable shipping partners, delays may occasionally occur due to circumstances outside of our control.

Possible causes of delays include:

  • Customs inspections;
  • Carrier delays;
  • Weather conditions;
  • Transportation issues;
  • Public holidays;
  • Incorrect address information.

If your order exceeds the estimated delivery timeframe, please contact our customer support team:

Email: info@12thtribe.shop

We will assist you in checking the shipment status and providing available solutions.

7. Customs, Duties, and Taxes

For international orders, packages may be subject to customs inspections, import duties, taxes, or other fees depending on the destination country.

Any customs duties, taxes, or additional charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

12th Tribe is not responsible for delays caused by customs clearance procedures.

8. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please:

  1. Check your mailbox, front door, delivery area, or other possible locations.
  2. Check with family members, neighbors, or building management.
  3. Contact the shipping carrier for additional delivery details.

If you still cannot locate your package, please contact us:

Email: info@12thtribe.shop

We will assist you in investigating the issue.

However, 12th Tribe is not responsible for packages that have been confirmed as delivered by the shipping carrier.

9. Damaged, Incorrect, or Missing Items

We carefully inspect all products before shipping. If you receive:

  • A damaged item;
  • A defective product;
  • The wrong item;
  • Missing products from your order;

please contact us within 7 days after delivery.

Email: info@12thtribe.shop

Please provide:

  • Your order number;
  • A description of the issue;
  • Clear photos showing the problem.

Our customer service team will review your request and provide an appropriate solution.

10. Order Cancellation

Orders may be canceled within 12 hours after purchase, provided that the order has not entered processing or shipment preparation.

Once an order has been processed or shipped, cancellation requests cannot be guaranteed.

Customers may request a return after receiving their order according to our Refund Policy.

11. Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact us:

12th Tribe

Email: info@12thtribe.shop

Address:

1333 Abbot Kinney Blvd
Venice, CA 90291
United States

By placing an order with 12th Tribe, you acknowledge that you have read, understood, and agreed to this Shipping Policy.