Shipping policy

Thank you for shopping at Store Akira. We are committed to providing a smooth, reliable, and enjoyable shopping experience for all customers.

This Shipping Policy explains how we process, ship, and deliver orders purchased from:

https://storeakira.shop/

By placing an order with Store Akira, you agree to the terms and conditions outlined in this Shipping Policy.

1. Free Shipping on All Orders

At Store Akira, we are pleased to offer:

FREE SHIPPING ON ALL ORDERS

Customers do not need to enter any promotional code or meet any minimum purchase requirement to receive free shipping.

Shipping fees will automatically be displayed as $0.00 during checkout.

Our goal is to make shopping for women’s fashion simple, affordable, and convenient.

2. Order Processing Time

All orders are carefully reviewed, prepared, and processed before shipment.

Our standard order processing time is:

1–3 business days

Processing time begins after:

  • Payment has been successfully received.
  • Order details have been confirmed.
  • Fraud prevention checks (if applicable) have been completed.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing time does not include shipping transit time.
  • During high-demand periods, holidays, or promotional events, processing times may take slightly longer.

3. Shipping Time Estimates

After your order has been processed and shipped, estimated delivery times are:

Standard Free Shipping:

7–15 business days

Delivery times may vary depending on:

  • Shipping destination
  • Local postal services
  • Customs procedures
  • Weather conditions
  • Carrier delays
  • Other circumstances outside our control

Please understand that shipping estimates are not guaranteed delivery dates.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email sent to the email address provided during checkout.

If tracking information is available, the email will include your tracking number and shipment details.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Tracking updates may occasionally be delayed due to carrier system updates or transportation conditions.

5. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully verify:

  • Full name
  • Street address
  • Apartment, unit, or suite number (if applicable)
  • City
  • State or province
  • Postal code
  • Country
  • Contact information

If you provide an incorrect or incomplete address, Store Akira cannot guarantee successful delivery.

If you notice an error in your shipping information after placing your order, please contact us immediately:

Email: info@storeakira.shop

We will make every reasonable effort to assist you; however, address changes cannot be guaranteed once an order has entered the fulfillment or shipping process.

6. International Shipping

Store Akira ships orders to customers in various locations worldwide.

International customers should be aware that:

  • Delivery times may vary by country.
  • Customs inspections may cause delays.
  • Local regulations may affect delivery times.

Customers are responsible for complying with local import regulations.

Any customs duties, taxes, fees, or charges imposed by local authorities are the responsibility of the customer unless otherwise required by applicable law.

7. Delayed Orders

While we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.

Possible causes of delays include:

  • Severe weather conditions
  • Transportation disruptions
  • Customs processing
  • Public holidays
  • Incorrect address information
  • Carrier operational delays
  • International shipping restrictions

If your order has not arrived within the estimated delivery timeframe, please contact us:

Email: info@storeakira.shop

Our team will review your order status and assist you with the next steps.

8. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please:

  1. Check your delivery location.
  2. Ask household members or neighbors if they received the package.
  3. Contact your local shipping carrier.

If you still cannot locate your package, please contact us:

Email: info@storeakira.shop

We will assist in reviewing the shipment details.

Store Akira is not responsible for packages that are confirmed as delivered by the shipping carrier to the address provided by the customer.

9. Damaged Packages

If your order arrives damaged, please contact us within:

7 days of delivery

Please provide:

  • Order number
  • Description of the issue
  • Photos of the damaged package and product

Our team will review the information and provide appropriate assistance.

10. Incorrect or Missing Items

If you receive:

  • The wrong product
  • The wrong size or color
  • A missing item from your order

Please contact us within 7 days of delivery.

Email:

info@storeakira.shop

Please include:

  • Order number
  • Product details
  • Photos if applicable

We will investigate the issue and provide a suitable solution.

11. Order Cancellation

Orders can only be canceled before they enter the fulfillment or shipping process.

If you wish to cancel your order, please contact us as soon as possible:

Email: info@storeakira.shop

Once an order has been processed or shipped, cancellation requests cannot be accepted.

Customers may request a return after delivery according to our Return & Refund Policy.

12. Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact us:

Store Akira

Email: info@storeakira.shop

Address:

PO Box 1402
Hanna, Alberta T0J 1P0
Canada